Refund policy

At Miriyam.Store, we are committed to ensuring you have a positive shopping experience. Please review our comprehensive Return and Exchange Policy before finalizing your purchase. By placing an order with us, you agree to the terms outlined below.

1. Returns for Damaged Products (Defects Only)

Returns are strictly accepted only in the event of receiving a damaged or defective product.

• Eligibility & Proof: To be eligible for a return, the customer must provide an unboxing video clearly showing the damage. This serves as essential proof of defect.

• Timeframes for Complaint: Any claim regarding damage or defects must be submitted within 24 hours of receiving the product.

• Defects Defined: The following are explicitly considered manufacturing defects:

• Tear in the saree fabric.

• Incorrect length (significantly different from the stated product specifications).

• Missing blouse piece (only if the product description explicitly stated that a blouse piece is included).

• Resolution: Once the damage is verified, we will offer a Refund or an Exchange at the sole discretion of Miriyam.Store.

• Returns Shipping Timeframe: The defective product must be shipped back to us within 2 days of the return request being officially initiated.

2. Exchange & Store Credit Policy (No Refunds for Dislike)

We do not offer refunds for products returned due to reasons other than manufacturing defects (e.g., if you simply do not like the product).

• Exchange Option: If you do not like the product, you may request an Exchange for a different item. This request must be initiated within 48 hours of receiving the product.

• Store Credit Option: If you choose not to proceed with an exchange, we will issue a Coupon Code (Store Credit) equal to the value of your order. This coupon can be used for any future purchases at Miriyam.Store.

• Finality: Refunds are not available under any circumstances for non-defective returns.

3. Order Cancellations

• Orders can only be canceled before dispatch.

• Once an order has been dispatched, cancellation requests will not be permitted.

4. Returns Process and Conditions

• Product Condition: The returned product must be in original, unused condition with all original tags and labels intact.

• Shipping Responsibility (Customer Bears Cost): Miriyam.Store does not provide a pick-up service. The customer is responsible for shipping the return via a courier of their choice to the address communicated by the customer service executive at 70120 02262.

• Courier Charges: Courier charges will not be reimbursed and must be entirely borne by the customer.

5. Color Variation Disclaimer

We do not accept returns or exchanges based on perceived color differences resulting from:

• Variations in photography lighting.

• Differences in screen resolution or display settings.

• Minor variations in fabric dye batches.

6. Non-Returnable Items

The following items are final sale and not eligible for return or exchange under any circumstances:

• Items purchased under a Clearance Sale.
• Items purchased under a BUY 1 GET 1 or similar promotional offer.

7. International Orders

• Delay: An international order that is delayed for any of the reasons listed in clause 3 of our Shipping Policy — including backlog at the Foreign Post Office or any export gateway in India, air cargo capacity constraints, customs inspection or clearance in the destination country, and delay caused by the customer — is not treated as delivered late from the stated delivery schedule. Delay alone is not grounds for cancellation, refund or compensation.

• Our escalation commitment: at 15 business days from dispatch with no tracking movement we raise a trace with the carrier on request; at 25 business days we lodge a formal enquiry; at 45 calendar days from dispatch with no delivery and no confirmed arrival scan in the destination country, the parcel is treated as lost in transit.

• Loss in transit: Where a parcel is treated as lost in transit, we will reship your order at our cost subject to stock availability, or refund the full amount paid including the international shipping charge — at your choice. This is the one situation in which an international order is refundable.

• Duties unpaid, delivery refused or parcel uncollected: Where a parcel is returned to us, abandoned or destroyed because import duties or taxes were not paid, because delivery was refused, or because the parcel was not collected within the destination postal operator's holding period, the international shipping charge is not refundable. The value of the goods is refunded only if the parcel is physically returned to us in original, unused, saleable condition, and only after deduction of the outbound shipping charge, the return shipping charge and any duty, storage, disposal or handling charge levied on us. Where the parcel is destroyed, abandoned or not returned to us, no refund is payable.

• Seizure by customs: Customers are responsible for confirming that the goods ordered may lawfully be imported into their country. Where a parcel is seized, confiscated or destroyed by customs, no refund is payable.

• All other cases: International orders are not refundable. An exchange may be arranged provided the customer bears the full shipping cost — return shipping, replacement shipping and any customs or duty charge arising on either leg.

• Cancellation: International orders may be cancelled only before dispatch. Once a parcel has entered export processing, cancellation is not possible.

For any questions or clarification regarding this policy, please contact our customer support team.