Shipping policy


How does the delivery process work?

  • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
  • After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
  • Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

Shipping Terms – Within India:

  1. All orders will be shipped usually within 1-3 business days from the date on which payment is released.
  2. Delivery Period Guidelines:  (Date to be calculated from the next day to the date of shipping)

             * Within Kerala: 2 to 5 working days

             * Any other remote locations: 4 to 10 working days

      3. Once a parcel is handed to the courier, transit time is determined by the courier's network and is subject to conditions we do not control. Where a delay arises from a cause outside our reasonable control, the delay does not by itself entitle the customer to cancellation or refund. We will, in every case, take up the parcel with the courier on your behalf and keep you informed until it is delivered.

     4. Customers are requested to track the parcel until it reaches.

     5. We expect the customers to make sure that there is someone at the receiving address to collect the parcel.

What is the range of locations to which Miriyam ships their products?

Miriyam ships throughout India, and internationally to 31 countries across the Gulf, Southeast Asia, Europe, North America and Oceania. Please see the International Shipping section below for the terms that apply to orders shipped outside India.

My order has been shipped. Now how can I track it?

  • Once your order has been dispatched, you will receive an email/SMS with the details of the tracking number and the courier company that is processing your order.
  • You can track the status of your package 24 hours after your order is dispatched from our warehouse.
  • Following are some of our trusted courier partners:
    1. DELHIVERY - https://www.delhivery.com/tracking
    2. India Post - https://www.indiapost.gov.in/_layouts/15/dop.portal.tracking/trackconsignment.aspx

What is the estimated delivery time?

We usually dispatch most orders within 1-5 business days (excluding Sundays and public holidays)

  • If you are ordering our products from a Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of the order date.

My order will be shipped in multiple shipments? What does this mean?

Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.

Are there any shipping charges applicable to my order?

  • We offer FREE shipping for all orders above 2000.

International Shipping

We ship to 31 countries across the Gulf, Southeast Asia, Europe, North America and Oceania. This section governs all orders shipped outside India and, in the event of any difference, takes precedence over the summary shown on our International Shipping page.

1. How your international order travels

International orders are sent by default via India Post's International Tracked Packet Service (ITPS). Every parcel passes through four distinct stages, and tracking may show no movement for extended periods within any one of them:

  1. Dispatch from Kochi — your order is inspected, packed and handed to the carrier.
  2. Export processing in India — the parcel travels to the Foreign Post Office and is held there until it is assigned to an outbound air connection. Statuses such as "Bag Received", "Connection Aligned" or "Dispatched to Foreign Post Office" belong to this stage. The parcel has not yet left India. Availability of air cargo capacity to your destination determines how long this takes and is set by the airlines and the postal operator, not by us.
  3. International transit and customs — the parcel arrives in your country and is presented to customs for assessment, inspection and duty calculation.
  4. Local delivery — the destination postal operator delivers the parcel or holds it at your local office for collection.

2. Estimated delivery time

Orders are dispatched within 1–3 business days of payment, and up to 5 business days during sale events.

Estimated delivery is 10 to 25 business days from the date of dispatch. Most orders arrive well inside this window; the upper end reflects export processing and customs handling, which are outside our control.

"Business days" means Monday to Friday, excluding public holidays in India and public holidays in the destination country. The estimate is counted from the day after dispatch, not from the date the order was placed.

This is a good-faith estimate based on typical carrier performance and is not a guaranteed delivery date. Express services (EMS, DHL, Aramex) are available on request before ordering and carry shorter transit windows quoted at the time of booking.

3. Circumstances outside the estimated delivery time

The estimate above excludes delay caused by any of the following, each of which is outside our reasonable control and constitutes force majeure for the purposes of Rule 7(4) of the Consumer Protection (E-Commerce) Rules, 2020:

  • Backlog, congestion or holding of parcels at the Foreign Post Office or any export gateway in India, including delay in assignment to an outbound air connection;
  • Restriction, reduction, cancellation or offloading of air cargo capacity by any airline, and suspension or curtailment of postal services on any route;
  • Customs inspection, physical examination, documentary query, duty assessment, detention or seizure in the destination country;
  • Any delay caused by the customer, including failure to pay duties or taxes when demanded, failure to respond to a query from customs or the carrier, failure to collect a parcel held for collection, or refusal of delivery;
  • An incorrect, incomplete or outdated delivery address, postcode, contact number or email supplied at checkout;
  • Strike, industrial action, lockdown, civil disturbance, war, conflict, airspace closure, sanction, embargo, epidemic, natural disaster or severe weather;
  • Any change in the import laws, duty structure, prohibited-goods list or documentation requirements of the destination country taking effect after dispatch;
  • Operational disruption at the destination postal operator or its delivery partners.

Where delivery is delayed for any of these reasons, the order is not treated as delivered late from the stated schedule, and the delay by itself does not entitle the customer to cancellation, refund or compensation.

4. What we do when a parcel is delayed

We do not leave delayed parcels unattended. Our commitment, counted from the date of dispatch:

  • Day 15 (business days), no tracking movement — on your request we raise a trace with the carrier and share the response with you.
  • Day 25 (business days), still undelivered — we lodge a formal enquiry with India Post or the relevant carrier and keep you updated as it progresses.
  • Day 45 (calendar days) from dispatch, where tracking shows no delivery and no confirmed arrival scan in your country, or where the carrier confirms loss — the parcel is treated as lost in transit.

Where a parcel is treated as lost in transit, we will, at your choice, either reship your order at our cost subject to stock availability, or refund the full amount you paid including the international shipping charge. This is the one situation in which an international order is refundable.

5. Duties, taxes and clearance charges

All import duties, taxes such as VAT or GST, customs clearance fees, brokerage, handling charges and any other amount collected by the delivering agency, postal service or customs authority in the destination country are borne entirely by the customer. These are separate from, and additional to, the shipping charge paid at checkout. We have no visibility of these amounts before shipping and cannot estimate them.

If a parcel is returned to us, abandoned, destroyed or disposed of by customs because duties or taxes were not paid, because delivery was refused, or because the parcel was not collected within the destination operator's holding period:

  • The international shipping charge is not refundable.
  • The value of the goods is refunded only if the parcel is physically returned to us in original, unused, saleable condition, and only after deduction of the outbound shipping charge, the return shipping charge and any duty, storage, disposal or handling charge levied on us.
  • Where the parcel is destroyed, abandoned or disposed of and is not returned to us, no refund is payable.

6. Address accuracy and prohibited goods

Customers are responsible for supplying a complete and accurate delivery address, postcode and contact number at checkout. We cannot amend an address once the parcel has entered export processing. Losses, delays or return charges arising from an incorrect address are borne by the customer.

Customers are responsible for confirming that the goods ordered may lawfully be imported into their country. Where a parcel is seized, confiscated or destroyed by customs, no refund is payable.

7. Cancellations, returns and exchanges on international orders

International orders may be cancelled only before dispatch. Once a parcel has entered export processing, cancellation is not possible.

Apart from a parcel lost in transit as described in clause 4, international orders are not refundable. An exchange may be arranged provided the customer bears the full shipping cost — return shipping, replacement shipping and any customs or duty charge arising on either leg. Claims for a damaged or defective product require an unboxing video submitted within 24 hours of delivery, as set out in our Refund Policy.

8. Contact

For any question or escalation on an international order, write to support@miriyam.store or message us on WhatsApp at +91 70120 02262, Monday to Saturday, 9:00 AM to 7:00 PM IST. Please quote your order number and tracking number.